Global Rating: 4.84 from 58 reviews.
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| rating | title | date | name | city state/province country |
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Customer Service & Interstaff Coordination (5/5) | Sep 20, 2013 | Roy E | Longfield Ke UK |
| Keith Specialty Store staff are very helpful,customer care service oriented and keep their customers well informed of any delays. | ||||
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HVAC Spare Parts (5/5) | Aug 22, 2013 | Roy East | Longfield Ke UK |
| First class service and Technical Support for HVAC Spare Parts received from Fred | ||||
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KEITH SPECIALTY STORE (5/5) | Aug 18, 2013 | T. Fox | Clio Mi US |
| Exceptionally fast delivery and reasonable pricing. | ||||
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No flash just efficient! (5/5) | Jul 30, 2013 | Kenneth Nealy | Port Saint Lucie Fl US |
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I ordered today and product shipped today. Your website is not flashy but efficient and that's more important. Thanks |
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Great Service & Great Prices! (5/5) | Jul 17, 2013 | Rick Nelson | Newburyport MA US |
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I was in need of a smart valve for our furnace. After picking myself up off the floor once my HVAC guy gave me his quote for the replacement part, I decided to do some research online. Lucky for me, I discovered Keith Specialty Store! I called on Saturday afternoon and was told that the part I needed was in stock. However, since I live in Massachusetts, it was suggested that it ship directly from Keith's regional distributor. I received an order confirmation with tracking number first thing Monday morning. The new valve shipped that same day, arrived the next day (yesterday) and is in the process of being installed as I'm writing this. My sincere thanks to all at Keith Specialty Store - not only for their great service but also their great prices! |
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A+ keithspecialty (5/5) | Jun 9, 2013 | Anonymous | |
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Great job. Ordered parts got a tracking number same day parts arrived 3 days later ground ups. |
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Trane Parts Inquiry (5/5) | Jun 3, 2013 | Ted L S. | Safety Harbor FL US |
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This seller has gone far beyond what is normally expected and will definitely (be) at the top of my list for future purchases. |
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Great prices and inventory! (5/5) | May 29, 2013 | Fred S. | Branchville NJ US |
| I needed a combustion chamber kit for my H.B. Smith oil furnace; the original refractory lining disintegrated! Initially I had some trouble finding a new one either locally or on the web, and when I did was quoted crazy prices for it. And then I found the Keith Specialty website. Not only was the price for the kit so much more affordable, the shipping charge was reasonable and the kit was here seemingly overnight! I know nothing about fixing furnaces but am having to learn fast and it's great to know that I have a wonderful resource for parts. The faq's and info on their website have been very helpful to me as well, and gave me the confidence to try doing my own repair and maintenance work on my oil burner and furnace. Thanks so much for providing such a great website! | ||||
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paid fir 2nd day air on Tuesday got my parts on Friday (2/5) | May 16, 2013 | M. Newby | red oak Te US |
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I ordered a small part weighting only 2 pounds for my ac unit using 2nd day air due to having a baby at home. I ordered the part near the close of business on tuesday. However I did not recieve a shipping notification until thursday. I paid more than 25 dollars for second day air. If I wanted my parts three days later I could have gotten them from a local supplier for almost the same cost. One day may not matter to some but when you live in texas with a agitated wife and 20 month old baby one day is one to many. Note from Keith Specialty Store: We understand this customer's frustration in not getting his order when expected. Our investigation into this customer's order shows it was placed at 5:50 PM on May 14, Tuesday. It was shipped Wednesday, May 15 via UPS 2 day from one of our suppliers. We sent an email with a tracking number at 9:08 AM Thursday morning, May 16, and the package arrived May 17 Friday, at 6:06 PM. Until we received this comment, we felt this was good service. Our UPS truck picks up between 4:00 pm and 4:30 pm each day so orders placed after our cutoff time of 3:00pm do not get processed until the next day. Drop Shipments take a day for us to get the tracking number from our supplier. Since we do not staff our store after 6PM, we send the email with the tracking number the next morning. Since this order was placed 10 minutes before closing, we felt that any customer would not expect it to ship that day. However, we have looked over our website and realize that we have not done a good job of communicating that orders received that late will not get processed until the next day. We apologize that we have not done a better job of communicating our cut off time. We will fix this. We originally felt this customer's comment was unfair, but now feel he has a valid point and apologize that he had to deal with an agitated wife and uncomfortable baby. We will be refunding the difference between UPS 2 day air and UPS 3 day air. We will also be making changes to our web site to be more clear about our order cut off times. |
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keithspecialty (5/5) | Apr 16, 2013 | Al Stelk's HVAC | Crawfordsville In US |
| Always skeptical when buying stuff on line..these guys are great and their customer service doesn't leave you hangin' | ||||