Global Rating: 4.84 from 58 reviews.
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| rating | title | date | name | city state/province country |
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home mechanic (5/5) | Oct 22, 2012 | Cyberstout | New Paltz NY US |
| I ordered some burner nozzles. Great prices and very fast shipping. | ||||
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THANK YOU! (5/5) | Oct 14, 2012 | Michaela | DE |
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I needed two repair kits for my campbell frost proof hydrants which are not available in Germany. What I found at KSS: -> the repair kits at a very attractive price -> a very friendly and helpful contact -> very reasonable international shipping rates -> fast and trustable service Thank you! Michaela from Germany |
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Service (5/5) | Oct 12, 2012 | Alex Guberman | |
| Excellent,fast reliable | ||||
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KSS (5/5) | Oct 11, 2012 | Anthony Snyder | Troy MI US |
| Thanks guys twice in a couple years you saved my bacon ( or at least kept it warm) . Best site for figuring out confusing furnace parts stuff. Was so glad last order came within two days ( come to think of it so did the first) | ||||
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help is not always around the corner (5/5) | Oct 1, 2012 | Michael | horseheads ny US |
| I had been searching all day for help in getting my oil furnace serviced for the season. No one local would help me, I had called many local HVAC repair contractors to service my oil furnace. Some said if they didn't install it they wouldn't work on it. The local "supply" store wanted an arm and a leg for the tune up parts, double what you sell them for on your web site, with no technical help. A basic cleaning and service was going to run 250-300 bucks. I got all the parts I needed, and the tech info to do the job myself for apprx. 60 bucks. Thankyou for the service you provide, saving money is especially important now with fuel costs sucking cash out of our wallets! Your at the top of my favorites! | ||||
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Refused to Fill Order -Shipping Charge (1/5) | Sep 24, 2012 | pbpatel | Merriam KS US |
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This store does NOT honor their Shipping Charges on web site. Refused to ship my order. NEVER buying anything from them again. ********** the comment below was added by Keith Specialty Store ************* This customer ordered six Goodman fan blades for $15 each totaling $90, and our web site had an error in defining the shipping parameters. The order came to us with shipping charges of $12.77 for all six fan blades. Because we did not have them in stock at this time, we requested our supplier drop ship them. When we placed the order to ship them, we found the actual UPS charges were $72.66. These fan blades are packed in a box that measures 17" x 17" x 10", and it is the size, not the weight, that drives the UPS charges. One blade costs over $12.00 to ship UPS ground to this customer's ZIP code. We called the customer to discuss the error and to see if we could reach some agreement where we could still fulfill the order and not incur such a great loss. When we told the customer what the actual UPS charges were, he insisted we cancel the order immediately. We never got to discuss options on how to satisfy the order and deal with the error. We were prepared to negotiate with the customer on this order or find another method of shipping to resolve the issue, but never got a chance. He just insisted we cancel the order. We are sorry we didn't get an opportunity to resolve this issue more favorable for the customer. |
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Chief Cook and bottle washer (5/5) | Sep 20, 2012 | Chet Rataski | Lansing NC US |
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That wasn't always my job but don't let anybody kid you when us guys retire we don't retire we just get a new boss!! BEWARE!! The web store is logically organized and it was easy to find what I was looking for. Your Burner/Beckett parts are quite substantial and well priced. I wish you had Burnham parts too but I understand that they like to keep things to themselves. I have a Burnham LE-DVIII and it has run for just 10 years without too much TLC. Can't make much money if you don't have to supply parts. You obviously care about your customers because you respond quickly and your orders are amazingly quick to arrive. It is very pleasant to do business with a traditional AMERICAN company. God Bless and stay Well Chet Rataski |
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Friendly and good prices (5/5) | Aug 20, 2012 | New home owner | Punxsutawney PA |
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When we were building our house, we needed help figuring out radiant floor heating and how to get water from a spring into the new home. The staff at Keith's were very helpful and they we able to provide all the supplies we needed. There is nowhere else that we know of that would take the time to help us the way they did at Keith's. Good prices, personal attention, and honesty, what else would you want? |
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