How to order and shipping/handling info
order via website
order via fax
Fax your order to us at +1 724-397-2228.
You can use our
order form or fax us the item #, description, price, credit card, and shipping info.
order via e-mail
E-mail us at Sales at KeithSpecialty.com with the item #, description, price, credit card info, shipping info, etc.
Do not send attachments in e-mail, we will not open them.
order via mail
Print out our
order form or mail us all the pertinent info.
Mail your order to:
- Keith Specialty Store
- 6791 Rt 119 Hwy N
- MarionCenter PA 15759-7216
order via phone
Phone us toll-free 1-800-705-8838 (for orders only), 8:00a to 5:30p Mon-Fri or 8:00a to 3:30p Saturday, USA Eastern time zone.
Be sure to have your credit card handy and our item numbers and prices ready.
order in person!
Still our favorite way! The web is great, but nothing compares to the face-to-face friendly service you get from our knowledgeable sales staff.
Yes, we do have a retail/wholesale store and we have been at this location since 1954.
Need directions? See the
map to Keith Specialty Store.
Hours: 8:00a to 6:00p Monday-Friday, 8:00a-3:00p Saturday ET.
Closed: Sundays and major holidays.
back orders
When there is an inventory shortage, we do not back order items unless you specifically request it.
If you wish, we can hold your order until it can be shipped complete.
Back orders are normally not a problem as we have very few out-of-stock items at any given time.
what about sales tax?
Products shipped to any Pennsylvania address are charged 6% sales tax unless you send us a completed PA Sales Tax Exemption Formby fax or mail with your order.
Exemption form must be signed and dated, with the reason for exemption and your sales tax license number clearly legible.
Incomplete forms will be discarded and we must charge the sales tax.
PA sales tax must be charged on shipping and handling for orders which are taxable.
For tax purposes, the transaction will occur at our Marion Center store.
If you livein another state, you are responsible for complying with your state's laws.
shipping info
Our UPS shipping amount is based on weight with a minimum $11.00 charge. Certain small items may be sent by U.S. Priority Mail for $5.15.
We charge you only the actual amount for shipping for large, heavy, or bulky items, or for delivery other than via UPS ground service.
We ship most orders within 24 hours, Monday thru Friday.
What we do not ship:
- hazardous or flammable products or
- fragile items that are likely to be damaged in transit (fiberglass tubs and showers, glass doors, and china products such as toilets and lavs)
These items must be picked up at our store in Marion Center, PA.
shipping destinations
Domestic (United States of America, U.S. territories & possessions, APO and FPO addresses):
We prefer to ship UPS ground service when possible. We will ship U.S. Postal Service if you request.
For faster service we can ship UPS 3-day Select, UPS 2nd day air, or UPS next day air.
Some items we sell are too large for UPS or U.S.P.S. If your order has to be shipped by a trucking company, we willnotify you of freight charges before processing your order.
Canada:
We ship UPS Worldwide Express (next day air), UPS Worldwide Expedited, U.S.P.S. priority mail, and UPS standard (ground service).
International:
We ship International Priority Mail, UPS Worldwide Expedited, UPS Worldwide Express, and DHL Express.
payments 
We accept PayPal, Visa, MasterCard, Discover Card, and American Express. PayPal allows you to directly debit your checking account.
We also accept moneyorders and checks (allow 2 weeks to clear). Of course, if you come in person, we still take cash.
If paying by check or money order, please call +1 800-705-8838 (in the USA) first so we can determine the shipping charge for you.
All payments must be in U.S. currency only. Sorry, we do not ship COD.
We accept payment by bank wire transfer. Please contact us for instructions.
Orders outside of the U.S. and Canada must be paid by wire transfer.
order confirmation
No email is sent at the time your order is placed. We process your order usually within one business day (M-F) and e-mail a confirmation to you.
This email contains either your tracking number or information about shipping your order including shipping charges, sales tax (if applicable), outof stock items and the total amount.
We cannot be responsible for you not being informed if the email address you provide isincorrect, your spam filter stops our email from being delivered, or you do not read the message.
KEITH SPECIALTY STORE
