Customer Reviews about our store or website.
Click the Store link to open a page to see or write reviews
Click on the links to either write a review or read what others have already written.
121 reviewsWrite a review
| Read all reviews
Featured positive reviews:
Above and Beyond
The customer service is just phenomenal. The level of service I experienced here is hard to find at any price. Brenda went way above what most places would do. We were in a bind with no heat and needed a difficult part to find. Brenda took the time to call the parts house and get answers to all of my questions. She then was able to arrange for pickup at a regional facility so we could restore heat to the house. I just can't say how grateful we are. You might find it cheaper somewhere else but the level of service deserves to be reimbursed. Besides with the "cheap" guy you only hope it's the correct part when you get it. From Keith Specialty you can be sure and if a mistake is made I feel confident they would make reasonable efforts to make it right.
You people at Keith's Specialty are true professionals in every way possible. I place my order on Saturday the 25th of October. I sent their customer service a question on Monday concerning shipment, and I had a reply within minutes. That never happens, or I can honestly say it has never happen to me. In addition to answering my question, they saved me money on my shipment. I had my item in hand and installed by mid afternoon Wednesday. I have already recommended Keith's Specialty to several people in the local area, and look forward to future business with them. Special thanks to Diane for her prompt customer service.
Dennis/South Hill, Va
Excellent Customer Service
"In this day and age personal service and concern for customers' needs seem to be low priorities for most businesses. I can tell from your response that you work for a classy well run company and I congratulate you...We need more companies in this country that remember that the customer is still the most important part of a business." I placed my order for a New Well Pressure Tank on 3:30pm thursday. UPS just delivered it at 4:00pm friday. 1 day delivery. Outstanding service. Thanks to Mike for answering all my questions and diane for her outstanding service. I feel confident in buying all my supplies from you from now on.
First Class Customer Support
My son and I have placed three orders with Keith Specialty Store (KSS) over the past 7 years, for various heating furnace materials. These orders required Technical Support and correct Spare Parts identification. During the preparation of these orders, KSS staff demonstrated their thorough knowledge of their materials and spared no efforts to ensure customer satisfaction. This service support was given by Dave,Fred and Brenda.
I would have no hesitation in recommending KSS for the supply of their materials and thorough technical support.
Top Notch Customer Service
I just wanted to say how happy I am with the help Brenda provided. We were without heat and no vendor in the area had the parts we needed and it was late Thursday. Were it not for Brenda's help we would have been without hot water all weekend. She made a call to her supplier and I was able to get the needed parts shipped air overnight and they arrived this morning. The boiler is running and now we can shower! Thanks Brenda for all your help. Great people !!!
Unbelievable great service
I have contacted Keith's for furnace parts for sometime and if it is not in stock, they will get it. Shipping is fast and accurate, prices are fair. Everyone at Keith Specialty Store takes the time to discuss the parts and offer advice. I like stocking maintenance parts at home for those breakdowns that happen during the coldest days of winter when the furnaces are working overtime. Can not beat the service!
Combustion chamber kit
Hi, I found my boiler had a collapsed combustion chamber on Sunday. Went to your site, and even though I never spoke to anyone, your parts lists were very understandable and the purchase was incredibly easy. I ordered on sunday and received the order on tuesday. the kit was very complete and instructions easy. Installation was a breeze. I'm back in business.
thanks for a great site.
walt evans N.J.
Ordered a fan control switch for an old outdated Reznor hanging garage furnace. Got the correct part in a timely fashion. Only work I had to do was cross reference the old part number to the newer updated version before ordering the part. Due to the fact that the old part was discontinued. Furnace works great now, couldn't be more happy with my buying experience.
Very Prompt and Helpful
I submitted a question after hours pertaining to the replacement of a heating element in an older air handling unit and had a response first thing the next morning (which was a Saturday). My follow-up emails were responded to quickly throughout the remainder of the day. Brenda was very helpful and professional. Thank you, I will bookmark this site for sure.
Fan control relay
My furnace went on the blink during extreme cold weather.
I found your part on line and your quick service was deeply appreciated. The part was replaced and my furnace is running like new. Thank you for your quick response. I was worried about my pipes freezing and you really helped me out. Thanks, Dave
I had to replace a blower on my furnace. I found Keith Specialty Store on line with the item I needed. It started with EXCELLENT customer service over the phone and ended with receiving the product in a timely manner. GREAT JOB!!!!! I would HIGHLY recommend Keith Specialty Store to all!!!!!
Amazing customer service and products
I would first like to start by thanking Mike and Brenda for their awesome customer service! I was having one of the hardest times finding the part I needed for my heating unit and I thought I would never find my part. But, with one swift click of the mouse I ran across this fine store and made the call and got ahold of Mike. He was very helpful and got my part looked up in a few seconds and tracked one down for me. He didn't have one in stock but had one dropped shipped to my house and I got it in only 3 days, which to me is amazing! I have not had this caliber of friendly customer service in ages. I truly look forward to working with Keith Specialty again in the future and would highly recommend them to anyone who wants to be treated like a human and not just a customer. Thank you again for all your hard work!
Great prices and inventory!
I needed a combustion chamber kit for my H.B. Smith oil furnace; the original refractory lining disintegrated! Initially I had some trouble finding a new one either locally or on the web, and when I did was quoted crazy prices for it. And then I found the Keith Specialty website. Not only was the price for the kit so much more affordable, the shipping charge was reasonable and the kit was here seemingly overnight! I know nothing about fixing furnaces but am having to learn fast and it's great to know that I have a wonderful resource for parts. The faq's and info on their website have been very helpful to me as well, and gave me the confidence to try doing my own repair and maintenance work on my oil burner and furnace. Thanks so much for providing such a great website!
Thank you for your prompt service! I recently encountered a problem on my old Thermoflo boiler; when the t-stat was satisfied, the main circ pump would not shut down and subsequently overheated the house. I searched all over my town looking for a transformer/relay. I got the same answer.....'We can't get those any more.' So, I searched on line and discovered Keith Specialty Store and found the Honeywell replacement part that I needed. I ordered the part on a Saturday and figured it would be the end of the following week before I even heard that it had been sent. To my amazment, I RECEIVED the part the following Tuesday! Basically a 2 day turnaround! The part was brand new and matched perfectly and solved my problem! Hats off to your EXCELLENT service and fair price!
Great Service & Great Prices!
I was in need of a smart valve for our furnace. After picking myself up off the floor once my HVAC guy gave me his quote for the replacement part, I decided to do some research online.
Lucky for me, I discovered Keith Specialty Store! I called on Saturday afternoon and was told that the part I needed was in stock. However, since I live in Massachusetts, it was suggested that it ship directly from Keith's regional distributor. I received an order confirmation with tracking number first thing Monday morning. The new valve shipped that same day, arrived the next day (yesterday) and is in the process of being installed as I'm writing this.
My sincere thanks to all at Keith Specialty Store - not only for their great service but also their great prices!
EXCELLENT SERVICE - THIS WAS MY FIRST TIME ORDERING FROM THIS SUPPLIER AND I WAS PLEASANTLY SURPRISED BY THE PRICE AND HOW QUICKLY I RECEIVED THE PART. NOT ONLY WAS THE TURNAROUND FAST BUT THEY PASSED ON A OVERNIGHT SHIPPING BONUS THEY HAD RECEIVED FROM UPS AND MADE SURE WE HAD THE PART BY THE END OF THE WEEK - ON THANKSGIVING WEEK!
********** following comment added by Keith Specialty Store **************
This customer ordered an item that met certain criteria from our supplier to allow us to drop-ship it via UPS NEXT DAY at a special reduced cost to us.
We can not always do this, but when the order meets the criteria, we pass on this extra value to our customers.
Chief Cook and bottle washer
That wasn't always my job but don't let anybody kid you when us guys retire we don't retire we just get a new boss!! BEWARE!!
The web store is logically organized and it was easy to find what I was looking for. Your Burner/Beckett parts are quite substantial and well priced. I wish you had Burnham parts too but I understand that they like to keep things to themselves. I have a Burnham LE-DVIII and it has run for just 10 years without too much TLC. Can't make much money if you don't have to supply parts.
You obviously care about your customers because you respond quickly and your orders are amazingly quick to arrive. It is very pleasant to do business with a traditional AMERICAN company.
God Bless and stay Well
help is not always around the corner
I had been searching all day for help in getting my oil furnace serviced for the season. No one local would help me, I had called many local HVAC repair contractors to service my oil furnace. Some said if they didn't install it they wouldn't work on it. The local "supply" store wanted an arm and a leg for the tune up parts, double what you sell them for on your web site, with no technical help. A basic cleaning and service was going to run 250-300 bucks. I got all the parts I needed, and the tech info to do the job myself for apprx. 60 bucks. Thankyou for the service you provide, saving money is especially important now with fuel costs sucking cash out of our wallets! Your at the top of my favorites!
Great buying experience ...
I did a lot of research before I purchased a replacement for my well pressure tank. Prior to ordering from your company, I sent an email requesting a little more information and got a very quick response from "Keith" in the sales department. Right after that, I ordered the pressure tank and received it within 2 days. I found the price on the product to be very competitive. NOTE: many other sites that sell pressure tanks, etc. offer "free shipping" but the "free shipping" is ALWAYS figured into the price. I hooked up the new tank and it works great. Great product, very competitive pricing and very fast shipping (along with no sales tax). Doesn't get much better than that.
Excellent Service and Product
The blower fan died on our furnace on Saturday, and we found the entire blower assembly, brand new, at Keith Specialty Store. We placed the order that same day. The blower shipped out Monday afternoon, and was delivered on Wed. The blower fit perfectly, installed in minutes, and is now running perfectly. The old blower sounded like an old truck driving over a train trestle bridge, but the new one is so quiet, all we can hear is the sound of moving warm air coming from the vents! Thank you so much for your outstanding service, excellent product, and great prices! We would not hesitate to recommend Keith Specialty to anyone, and will not hesitate to do business with them again!
Very Positive Experience
I recently needed a control board for an outdated Trane heating furnace, and decided to call Keith Specialty shop for a replacement part. Keith's tech staff is very knowledgeable and complement the customer service staff very nicely for a customer to have an overall very positive experience. After consulting with the tech to figure out the correct part number, I ordered the replacement part on line and had the part delivered within the estimated time frame by the delivery service. I highly recommend contacting Keith Specialty for HVAC needs. I know I will if and when I need another replacement part delivered. Well run business, keep up the good work.
Pleased as always
My second experience was as great as the first.
I am not a professional repair technician, I am a homeowner. But the first time I called KSS I was treated as though I were spending thousands of dollars. A very knowledgable and friendly representative helped me find the parts I needed to repair my home heating system.
So when I needed parts to do the annual servicing again, I went online with confidence knowing that I would have the right parts delivered quickly and for a decent price.
I was not disappointed. The website is easy to navigate and I didn't need to consult with the experts this time, but know they are there when I need help!
Thanks again KSS!
I wanted to take a second to thank you for the great service. I called on a Saturday and talked with Keith at length about my failed Armstrong furnace variable speed blower motor. The Furnace is 9 years old and the motor and controller and been replaced by revised parts twice. Keith found the correct replacement part numbers and even checked availability. I ordered the parts on Sunday and they arrived as requested on Tuesday. Parts installed and everything fits and works like new. A thank you to the order processing and shipping folks for getting the parts to me. Great job! I'm warm again. Have a great week. Bob
Navigating the website to find the part ( limit switch ) that I was looking for was easy. The price was really good too. but I was surprise that there wasn't a cheaper method of shipping, than the 2 days for $15.56, something like $5 or $6 something for 5 to 7 work days would have been good. I ordered my parts late evening Wednesday before store closed Pacific time, I received parts the following week on Tuesday a little bit after 12 pm. That wasn't 2 days shipping. Haven't had to install the part (product) on my furnace yet. Don't know how it will work.
Wonderful, kind, caring people at Keiths. I had the pleasure of dealing with several people at Keiths when my gas boiler flooded in Hurricane Sandy. After calling all of NYS to try and find a boiler I was lucky enough to have a relative tell me about Keiths. They were so kind and sympathetic listening to my tales of woe. They did everything they could to get me what I needed and shipped it out immediately via UPS Freight. I can't thank them enough for all their help. What a wonderful group of people. Wouldn't hesitate to recommend them to anyone!
It' rare for me to find excellence on the web. I do most of my buying on the web because I live on the top of a mountain in Western North Carolina. I have had the pleasure of using your "Store" with good service and fine delivery. I have also had the pleasure of working with one of your customer support people again with excellent results in locating a part for my boiler, ordering it and having the part(s) delivered to my home and to be CORRECT. A truly rare situation in our modern society.
Thanks for the excellent service
outstanding customer service
I would like to thank Brenda and Dianne personally for their help and service. We would have spent the holiday without heat if they had not gone above and beyond to find the part we needed and made sure we received it the next day. I truly appreciate both of them for caring enough about a stranger to go the extra mile! Everyone else we tried was not able to get the part to us for several days, and Keith Specialty also happened to have the lowest price for the part we needed! We highly recommend them and will always call them 1st.
I needed a replacement draft inducer for my furnace. I found Keith Specialty on-line. I called them and the person on the line was extremely helpful. He made sure that the replacement part I ordered was the correct inducer for my furnace. The order was shipped promptly and was well packaged. I highly recommend Keith for HVAC parts which usually can't be bought locally unless you are "licensed" and have an account with the supplier. The pricing is very reasonable and the service is professional and courteous.
Found a Great Supplier
I had been looking for a part for an older furnace. I could get it locally but it was really expensive. There were a few other places I found this part on line, but could not tell if this was actually the part I needed. Plus, once I read the reviews of these places I was pretty sure that I would not get a good working part. I found Keith Specialties, read the reviews and the specs for what I needed and ordered. The part came quickly, it was the right part, it hasn't broken, and the price was very fair.
I came across Keith Specialty store while looking for a furnace motor on-line. I found exactly what I needed, for the best price of every site I shopped. I placed my order on Saturday the 10th. My motor arrived Tuesday the 13th. I have never purchased anything on-line and have it arrive so quickly, without paying for overnight shipping. I would recommend Keith Specialty Store to everyone. My new part was the exact replacement for what I needed. Great service great prices, thank you.
Honeywell damper motor actuator
I want to thank Fred at Keiths specialty for his excellent service. On Thursday Feb.6 my damper motor failed on the furnace in my house. Called local supply stores and nobody had one. Called Keiths and talked to Fred who told me that they didn't have one in stock but could have one shipped from their supplier in Mass. Friday Feb.7 midday the part was at my house and installed in 20 minutes,problem solved. By the way, they were the best price I could find on the net. Thank you
Our Brookings Oregon theater uses a Buckett oil (diesel) heater. We have no area oil service stores.
In search for some parts, I contacted Keith Specialty Store due to viewing some of their You Tube videos.
My experience with this company could not have been better.
My questions were answered within 24 hours.
Brenda's suggestion to resolve my technical question was spot on.
Tim Patterson 541-661-0457
I ordered an oil furnace part and there was a problem with delivery. Keith Specialty took upon themselves and overnight-ed the part. Which saved three days on delivery as my shop needed heat.
Because of that I ordered another part (2 parts were bad) and they had Mike call me back to go over what was happening with the furnace and to make sure I was getting the correct part.
The furnace is now running.
Thank You for doing a great job.
I needed a limit control switch for my furnace, I ordered it and had it sent 2nd day air. They saw I lived close and could drop ship from their supplier, and do UPS ground which will only take one business day to arrive, so they only charged for UPS ground service and refunded the difference to my account. That is the kind of people you want to do business with and will in the future. Thanks for looking out for the little guy.
Vintage Oil Furnace Parts
I located your store via an internet search for oil furnace parts/supplies. I was skeptical of locating parts for my 50-yr. old furnace, but with outstanding customer service from Mike Lemmon, I found the EXACT MATCHES for the needed igniter electrodes and transformer. The parts were received on time, in good condition, and fit perfectly. I cannot say enough about Keith Specialty Store. Thank you, and keep up the great work.
The organization of the website could be improved greatly. I was not going to click through every page reading every product. However a simple phone call rectified this. Very helpful I informed them of what I was looking for and the responded in a timely manner with all parts required at a resonable price. Very happy with my shiping arrived in a few days. Overall great experiance will return for any future hvac needs.
Great Service, Reasonable Prices
I didn't know exactly what the part numbers were for my rusted out Trane but the people at KeithSpecialty did. They also provided free advise based on the symptoms I described. I ordered the parts and received them within two days. My air handler lives once again. I'm thinking of ordering parts for my old B-W water heater from here, too. Very satisfied customer -- thank you Brenda and techs at KeithSpeciality.
Friendly and good prices
When we were building our house, we needed help figuring out radiant floor heating and how to get water from a spring into the new home.
The staff at Keith's were very helpful and they we able to provide all the supplies we needed.
There is nowhere else that we know of that would take the time to help us the way they did at Keith's.
Good prices, personal attention, and honesty, what else would you want?
Reznor Pilot Assembly
Cons - can't help you there!
Pros - quick order, on time delivery (apart from Columbus Day), as ordered and working. Cost including freight was less than dealing locally in Canada. The KSS information is more accurate that the Reznor site documentation.
First time but, I expect, not the last time to trade here. It's been sub-zero (C) for the last week so very pleased to have heat again.
Everytime i have trouble locating parts from my normal supply houses i order my parts from you guys its fast simple and prices are very fair and the best is i have my parts within 2 to 3 days. I had trouble finding a part for a trailer unit and i somehow accidently stumbled across your store on the internet and you had my part so i have been using you guys ever since.
Thanks for all of your help
order # 3676
I would like to thank the person (woman, sorry I don't remember your name) that took my phone call late in the day. One of four pipes shipped to me was the wrong diameter. You were very polite and concerned about my problem. You said you would get the correct size out that night. I received the replacement pipe in two days!! I'am a very satisfied customer!!! Thankyou again.
Nordyne furnace part
I can't thank you enough for your speedy and efficient service. I am impressed at how fast you were able to get us the part for our furnace. From the United States to Canada in 3-1/2 days is amazing! I will certainly be passing the word around about your Company as Nordyne parts are hard to come by in Canada. Once again thank you for your prompt, courteous and friendly service.
I am very happy i found this site, i tried contacting the company that makes the lynn liners, (SORRY, WE DO NOT SELL TO GENERAL PUBLIC, ONLY TO LICENSED PEOPLE THAT WORK ON HOME HEATING, AND COOLING, i found this i asked what i needed to know and i was able to get what i wanted without dealing with clowns that won't even sell me what i needed.
THANK YOU VERY MUCH.
I started my furnace this year only to find out it didn't work. After troubleshooting I found a couple of parts had gone bad, got on the web and found Keith Specialty Store and the parts I needed. I ordered them on a Monday morning and they filled and shipped the order the same day. Got my parts on Wed. morning half way across the country
Thanks Great Job
Exactly what I needed.
The heat in my house went out over the weekend. I identified the part I needed on Sunday. I placed the order and it was shipped out on Monday. Today is Tuesday and my house once again has heat. Thank you everyone at Keith Specialty for your quick service, good communication, and fair price.
Your A+ rating on the Better Business Bureau site is deserved.
Knowledgable and Helpful
Spoke with someone on Monday about a part I needed for my furnace. Wish I had gotten his name. He was very helpful and courteous. I recieved my part in 2 days as I was told. He did offer a next day delivery but I declined. I am now happy and warm in W. Groton, MA. Thank you Keith Specialty Store I will use your services again when in need.
i am very impressed
i orderd a part wednesday afternoon 03/25/2015 and had my part by 1:00 pm thursday 03/26/2015
i am blown away with the prompt service thank you so very much
installed part works great
back in buisness !!!!!!!!!!!!!!
WARM WIFE HAPPY WIFE !
YOU SAVED THE DAY , AFTER A LOCAL HVAC BUISNESS QUOTED ME A $1200.00 REPAIR BILL , I WENT ON LINE AND ORDERED THE PART TO FIX IT MYSELF FOR $ 115.00 .
OWE A BIG THANKS TO KEITH SPECIALTY FOR MAKING PRODUCTS AVAILABLE FOR THE DO IT YOURSELFER!. I WILL TAKE THE WIFE OUT TO DINNER USING THE SAVINGS AND ALL IS RIGHT WITH THE WORLD!!
Not only do they have all your parts needs, they have the best prices also. Not only that the staff is excellent in all departments,have ordered several times from keiths and always very fast shipping and great products and service,The only one stop shopping place for me for my hvac problems .
I needed two repair kits for my campbell frost proof hydrants which are not available in Germany.
What I found at KSS:
-> the repair kits at a very attractive price
-> a very friendly and helpful contact
-> very reasonable international shipping rates
-> fast and trustable service
Michaela from Germany
I ordered fan relays for my central air conditioning system , the service and speed to process my order deserves a five star rating, except that on my particular order there was no pictures available to actually see and compare my old parts to the new ones , but I guess it's something that they can address later , thanks alot
Our air conditioner wasn't working and it would be a week before an HVAC company could get to our house. The part we needed wasn't available locally. Diane assured me we'd have it the next day and we did! She and the other woman to whom I spoke were very professional and reassuring. We will definitely recommend this company!
Recently I purchased a furnace motor, capacitor and blower wheel from Keith Specialty Store. The service provided and technical assistance were second to none. My order arrived as promised at a very competitive price. Special thanks to Diane for a great job. My furnace is now working like new. Highly recommend.
Excellent customer service
Found Keith Specialty on the Internet looking for a couple of replacement parts for a Ducane outside central AC. Using the model and serial number, they were able to get me a price, order the parts to my home address all under an hour. Very professional and customer orientated. Highly recommend checking them out!!!
Nordyne blower motor
My Miller furnace is 18 years old and I was able to find the exact replacement motor for the blower. It was shipped within a couple of days. The price was fair and the ordering was very easy on Keith's website. I would recommend Keith Specialty to anyone needing quality merchandise and good customer service.
Thank You! Not only did you have the gas limit switch for my heater but your quick shipping and very reasonable price kept my family from suffering in a cold house. Received the switch the next day! Kudos to all your staff for an excellent job with great service. Will recommend you to everyone!!
I ordered an OEM blower motor assembly that was cheaper than just the motor in my home town store. Amazingly easy to change the assembly vs just the motor. AND it showed up the very next day!! OEM is the only way to go. Thank you Keith Specialty Store. Awesome prices and super fast shipping!
Great Customer Service
There's more to an online vendor than price and shipping options. When an item came damaged from shipping, Keith's quickly sent a replacement without any hassle or drama. These are the guys you want in your corner on a cold day when your furnace is offline. My go-to HVAC bookmark.
Ordered my part Monday afternoon and received shipping confirmation a few hours later. I received part on Wednesday and installed a few minutes later and once again I have air conditioning. Thank you for being available to the DIYer at a great price and super quick service.
Prompt Service/ Great Product
Hard to find product shipped quickly and was exactly as described! Will do business with them again if necessary!
Had to replace a hard to find blower motor and with shipping it was still cheaper than the local suppliers and arrived in the same amount of time.
Will buy again!
Needed a Blower PCB for my busted Armstrong Furnace. Keith's had it, and remarkably cheaper than other online retailers/wholesalers. Placed my order, the part shipped within 2 days! No fuss, no muss. I know where I'm going any time I need HVAC supplies/parts!
Had to write you a note to say thanks, ordered a pressure switch for my furnace, exact replacement and fixed the problem. Very easy to order. Placed order 3-7-16, arrived 3-9-16. Will check with you again for any other home repair needs. Best to you.
I had an excellent experience dealing with Keith Specialty Store. There were very responsive, professional and helped answer all of my questions about my furnace. I would definitely use them again. Love the fact that I can purchase parts online. Thank you.
I ordered it yesterday morning when the heater blower died. The next morning I had the new unit in my hands.
They sent it just as I specified. Right part. Fast shipment! It was faster and cheaper than me going to all the part houses in town. Thanks!
I found them by a search and was very pleased. They had the part where other companies took my order and never completed it. It cam in three days and was the right part, as I also got the wrong part from another store. So they are 5 star to me.
These guys are great! Called to make sure the part was available, a very nice gentleman took my call and was very helpful in making sure I was ordering the correct item. I will definitely check with them first the next time I need parts!
Should have done this sooner just didnt get around to it. Never do this except for my car parts, but these guys rock. All done over the net, part worked perfect and was quick getting to me, would definitely use again no hesitation!
Thanks guys twice in a couple years you saved my bacon ( or at least kept it warm) . Best site for figuring out confusing furnace parts stuff. Was so glad last order came within two days ( come to think of it so did the first)
No one ever plans for their furnace to break....and it's always on the cold days that you need it the most! I ordered online at 4:30pm, chose next day shipping, and had the parts at my door before noon the next day.
This store was absolutely phenomenal to work with on my order. They were responsive to my questions and patient with my ignorance of the products. Further an excellent value cost wise and the service was a bonus.
Competitively Priced, Accurate, and Fast
"Great Job" seems wholly inadequate. From site to delivery, Keith Specialty made my experience an enjoyable one. Fast shipping, great prices, and attention to detail. You've made a life-long customer out of me.
Excellent smart service. Mike was very helpful and knew your products very well.
Thank you for a pleasant experience.
Charles W from West Suffied, CT
(identified information removed for privacy reasons)
I wish all the companies l do business with were as prompt and correct with my order as Keith Specialty store is. I would definitely recommend them. I will do business with them again.
Great customer service / fast shipping. I called and placed my order for a blower motor start capacitor late afternoon on Friday. Part was shipped USPS Priority and in my hand Monday. Thank you!
Finding parts for my older furnace is getting harder to find. KSS had what I needed and I received it fast. Great company, and I look forward to doing more business with them in the future
Furnace wasn't working and your friendly, professional assistance was very helpful. Received the gas valve the next day and had it installed. Excellent price and prompt service. Thank you.
The order process was easy and the stock was on hand.
They shipped the next day and I got them faster that I expected. will do business with you again. What else is there to say.
The part for my AC arrived quickly. I contacted a local supply house in FL and they gave me the BS of you need to be an HVAC contractor to buy from me. I will shop with you again!
Great customer service and super fast shipping. Fred even stayed after hours to fill my order and answer questions. What more can I say, buy your HVAC stuff here!!!!
great customer service and fast shipping
I would rate it at 10 if the stars went higher.great company.Dianne is very pleasant and easy to work with.Fast shipping and all the parts were as advertised.Thanks
Parts in Hand QUICK!
Have ordered some much needed parts from this store. Parts have always been correct, reasonably priced, and shipped Very Quickly. I'm glad your there. Thanks!
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE!!
Thank you for your assistance in taking care of our home furnace and for honoring a recent price quote.
Blessings Don & Rita
Diane arranged drop shipment from supplier on out of stock item. I had the correct parts needed in very short order. Pleasant and efficient to deal with.
AWESOME SERVICE AND YOU CANNOT BEAT THEIR PRICES - ANYWHERE! Thanks so much - you are my GO TO for ANY & ALL PARTS that we need and you carry!
KSS are to be complemented on its exceptional technical support,patience and concern that the customer is getting the best cost deal and service.
love the service ...very polite..very helpful...will come here first in future with hard to find parts...also will give the company name out...
Brenda and Fred have been extremely helpful and prompt.
Both with phone and email. Their service is above and beyond their competitors.
Trane blower motor
Everyone I talked to was very nice! The motor I ordered was shipped in two days and exactly what I needed! Thanks again for all your help!
Very good place to shop
This is a very good place to shop. Quality products and excellent service. I'm sure if I need anything else I will be shopping Here.
Trane Parts Inquiry
This seller has gone far beyond what is normally expected and will definitely (be) at the top of my list for future purchases.
Customer Service & Interstaff Coordination
Keith Specialty Store staff are very helpful,customer care service oriented and keep their customers well informed of any delays.
Excellent service. Quick delivery time.
Received a defective part & a replacement was sent out the same day I contacted them.
There whebn I need it
On occasion I need an item and can't seem to find anyone local that carries it. They almost always have the thing I need.
No flash just efficient!
I ordered today and product shipped today. Your website is not flashy but efficient and that's more important.
Needed blower motor for Miller furnace. Order Monday and had it Wed. Fit perfect and was oem quality. Best price around.
Always skeptical when buying stuff on line..these guys are great and their customer service doesn't leave you hangin'
Keith Specialty has always been promptly responsive to my inquires will continue to consider them for future orders.
Prices are good but shipping is a little high. They sell things that are hard to find for the non professional.
That thing you've been meaning to fix for years, but haven't got the time to go to the burner shop..... BAM!
Excellent price and communication. Worked with me to get the parts out fast. Great store - thank. you.
Great job. Ordered parts got a tracking number same day parts arrived 3 days later ground ups.
Parts arrived quickly and very well packed. Exactly what I ordered...no complaints here! Thanks!
Featured negative reviews:
Shipping is overpriced. Cost me $13.50 to send a .13 pound tiny part. Postal Service is way cheaper with priority mail or even flat rate boxes.
***** The following is our comment to this customers' feedback *********
We agree that UPS ground shipping is expensive for some items to some locations. When you encounter this, please call us and we can ship many parts via US Priority mail for less money. US postal does not have the tracking information that UPS has, but if you don't mine that, please ask.
Had this customer called us we would have been pleased to ship via US Priority mail. Please note however, our mail pick up is around Noon, our last UPS pick is around 5PM, so if you call after noon, and request postal shipment, it may delay it going out by one day.
This customer did not identify them self correctly so we can't confirm the details behind this comment, but we do agree, UPS is expensive for some items to some locations.
Keith Specialty Store
paid fir 2nd day air on Tuesday got my parts on Friday
I ordered a small part weighting only 2 pounds for my ac unit using 2nd day air due to having a baby at home. I ordered the part near the close of business on tuesday. However I did not recieve a shipping notification until thursday. I paid more than 25 dollars for second day air. If I wanted my parts three days later I could have gotten them from a local supplier for almost the same cost. One day may not matter to some but when you live in texas with a agitated wife and 20 month old baby one day is one to many.
Note from Keith Specialty Store:
We understand this customer's frustration in not getting his order when expected. Our investigation into this customer's order shows it was placed at 5:50 PM on May 14, Tuesday. It was shipped Wednesday, May 15 via UPS 2 day from one of our suppliers. We sent an email with a tracking number at 9:08 AM Thursday morning, May 16, and the package arrived May 17 Friday, at 6:06 PM.
Until we received this comment, we felt this was